By booking a packae with Cultured Canine Dog Services, you agree to the following T&C's
If you book a 1-2-1 training session or group class with Cultured Canine Dog Training, you are confirming that you have read and accept these Terms & Conditions.
Follow up sessions are valid only for the dog and the behaviour/s that the package was initially booked for. New dogs or new behaviours in the future will require a behaviour consultation.
Please ensure that your dog is in good health at the time of the 1-2-1 session. Any dog's which are being sick, diarrhea or coughing should not be brought to training sessions. For dog's diagnosed with Kennel Cough, dogs must not be brought to sessions until 10 days from the dissapearance of the cough.
For any behaviour problem, we strongly recommend a vet check to ensure there is no medical cause for your dog's change in behaviour.
INSURANCE & LIABILITY
Pet Insurance is highly recommended. Owners are responsible for all vet bills, no matter how they are incurred. We accept no responsibility for loss of, or injury to, your dog whilst training with us.
All children under the age of 16 must be accompanied by an adult at all times.
We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave any dogs unattended in a vehicle.
Cultured Canine Dog Training uses reward based methods as the most effective way to train dogs. We do not allow dogs to be handled forcefully during our training. Any owners who are seen to use forceful or negative handling methods will be asked to leave or cease session immediately and will not be offered a refund.
Cultured Canine Dog Services reserves the right to cease training, without refund, if it is found the owner is using methods we deem harmful or inhumane between sessions.
All dogs must either have a flat collar or harness. Choke chains, check chains, prong collars or other punitive methods will not be accepted. No extending leads are to be used in classes or 1-2-1 sessions.
All dogs must be kept on leads in the 1-2-1 sessions unless instructed otherwise by the trainer.
We must be alerted to any behavioural problems prior to accepting a booking so that we can consider the most appropriate form of training for your dog. This will include giving any information that may put the trainer or general public at risk.
Payment in full is required within 24 hours of booking in order to confirm your place. Payment is made by BACS transfer (bank details supplied once a booking request is received) or STRIPE. If payment is not received within this time we reserve the right to re-allocate your place.
More than 7 days notice of the first session: Refund or reschedule
More than 3 days notice of the first session: 50% refund or reschedule (only 1 reschedule per client before 50% refund will be required)
Less than 72 hours notice: No refunds and reschedules will require payment for new session.
Packages cannot be partially refunded if you decide you do not want to use your remaining sessions.
It is as at the trainer’s discretion to terminate an owners place or cancel a 1-2-1 training session if the owner does not pay, notify of cancellation of a lesson or displays unacceptable behaviour (at the trainer's discretion) towards other owners, dogs or trainers.
In the unlikely event that Cultured Canine Dog Training cancels a 1-2-1 session, a catch up session will be arranged, refunds will not be given.
Rescheduling or cancellations of sessions within a block booking for 1:1’s are subject to the same cancellations terms.