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Privacy Policy

Last Updated: 30/05/2026

At Cultured Canine Dog Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains when, why, and how we collect personal information about people who visit our website, submit enquiries, or book our services, as well as how we keep it secure.

We operate in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cultured Canine Dog Services is the "Data Controller" of your personal information. If you have any questions regarding this policy or our privacy practices, you can contact us at:

2. The Information We Collect & How We Use It

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We collect information from you when you use our website, fill out our contact forms, complete our behavioural assessments, or book our services.

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A. Basic Enquiries & Website Visitors

  • What we collect: Your name, email address, phone number, and any details you provide about your dog in our contact forms.

  • Why we use it: To respond to your enquiries, provide quotes, and discuss your training or dog walking needs.

  • Legal basis: Explicit consent and taking steps to enter into a contract with you.

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B. Behaviour & Training Clients

To safely and professionally design behaviour modification plans, we collect in-depth data via our intake paperwork, including the Dog Behaviour Questionnaire (2).docx.

  • What we collect: Your full name, home address, contact numbers, email address, household dynamics (the names, ages, and sexes of people your dog lives with), vet practice details, and your dog's complete medical, dietary, and behavioral history.

  • Why we use it: To safely assess your dog, tailor bespoke training packages, coordinate with your vet when necessary, ensure public safety during sessions, and manage your account.

  • Legal basis: Performance of a contract and legitimate business interests (ensuring safety and accurate behavioural analysis).

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C. Payment Information

  • What we collect: Financial details such as credit/debit card numbers.

  • Why we use it: To securely process payments for consultations, walks, and intensive courses.

  • How it is handled: We do not store or have direct access to your full card details. All transactions are securely processed by our third-party payment gateway, Stripe. Stripe uses industry-standard encryption and security practices to safeguard your financial data.

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3. How Your Information is Shared

We value your privacy and will never sell or rent your information to third parties for marketing purposes. Your data is only shared with trusted parties strictly necessary to deliver our services:

  • Payment Gateways: Stripe, to process your card payments securely.

  • Veterinary Professionals: If undertaking behaviour work, we may share assessment notes or contact your vet practice to ensure your dog is physically fit for training.

  • Legal Requirements: We will only disclose your data to outside parties if required to do so by law (e.g., to comply with a court order or prevent fraud).

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4. Data Security & Storage

We implement robust technical and organisational security practices to prevent the loss, misuse, or alteration of your personal data:

  • Digital files, client questionnaires, and emails are stored on secure, password-protected systems and encrypted cloud servers.

  • Physical paperwork is kept locked securely when not in use.

  • We only retain your personal data for as long as is strictly necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

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5. Your Rights Under UK GDPR

Under UK data protection law, you have specific rights regarding your personal information, including:

  • The right to access: You can request a copy of the personal data we hold about you.

  • The right to rectification: You can ask us to correct any inaccurate or incomplete information.

  • The right to erasure: You can request that we delete your personal data (subject to certain legal exceptions, such as keeping records for business tax purposes).

  • The right to withdraw consent: If you have given us consent to process your data, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the email address provided above.

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6. Complaints

If you have any concerns about how we use your personal data, you can make a complaint directly to us. You also have the right to lodge a complaint with the UK's independent data protection authority, the Information Commissioner’s Office (ICO), via their website at www.ico.org.uk.

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